Returns that end in another sale.
ReturnBay adds a self-serve returns portal to your Shopify store. Customers swap sizes, exchange for anything in your catalog, or take store credit, and the sale stays in your store.
How can we make this right?
#1042Order number plus email, ZIP, or phone. No account, no login.
Per-unit quantities and reasons from your own list.
Exchange, replace, or return, with bonuses and fees shown up front.
Prepaid label by email, or their own carrier. Your instructions included.
Everything between “I want to return this” and money settled.
Exchange for anything you sell
Size swaps, replacements, or customers spend exchange credit in your real storefront cart via the theme widget. Differences are collected by draft-order invoice on approval.
Four ways to pay it back
Original payment, store credit, gift card, plus a bank-transfer flow for cash-on-delivery and bank-deposit orders.
Steer refunds with bonuses & fees
A bonus on store credit or a fee on cash refunds, per method. The portal shows each one as a badge, so customers see the trade-off before they pick.
A real policy engine
Ten condition types with and/or logic: order age, delivery, tags, value, channel, payment, RMA count. Auto-approve returns and attach restocking, return, or label fees.
Prepaid labels, or any carrier
Buy labels via EasyPost or Shippo at the lowest available rate on your carrier account. The label is emailed to the customer, with QR code and tracking in your admin. Or upload your own, or let customers ship with any carrier.
Emails that keep customers posted
Eight events from requested to refunded, with editable templates with merge variables, live preview, and test sends.
Run it all from your Shopify admin.
One embedded list you can search by RMA, order, or customer, and filter by resolution, shipping, refund method, or date. Approve, buy the label, refund, and restock to the location you choose. You can also keep an RMA note trail on the Shopify order.
Returns
Free now. Founding stores pay less later.
Here’s the deal:
- 1
Everything is free during launch. Every feature, no card, no caps on returns.
- 2
Install now and you’re a founding store. When paid plans arrive, founding stores get a rate below our standard price.
- 3
You only pay for a plan you pick. Shopify bills app charges only after you approve them in your admin, so you’re never moved onto a plan you didn’t choose.
You’ll hear from us at least 30 days before paid plans begin.
- Every feature, no card, no return caps.
- Founding stores: a rate below standard pricing.
- Never charged without your approval in Shopify.
Asked before installing.
How do customers start a return?
Through a portal on your own storefront at yourstore.com/apps/returnbay. They enter their order number plus email, ZIP, or phone (no account or login), then pick items, reasons, and how they want it resolved.
Can customers exchange for a completely different product?
Yes. They spend their exchange credit in your real storefront cart via the ReturnBay theme widget. Any product, any variant. When the exchange is approved, ReturnBay creates a Shopify draft order with their credit applied as a discount and emails them the invoice link for any difference.
What refund methods does ReturnBay support?
Four: refund to the original payment, store credit, gift card, and a bank-transfer flow that collects account details for cash-on-delivery and bank-deposit orders. You choose which to offer, and can attach a bonus or fee to each.
How do return shipping labels work?
Connect EasyPost or Shippo and buy prepaid labels at the lowest available rate on your carrier account. The label is emailed to the customer, and the QR code and tracking details sit in your admin. Or upload your own label, or let customers ship with any carrier they like.
Can returns be approved automatically?
Yes, your policy rules decide. Build them from ten condition types (order age, delivery, tags, value, channel, payment method, and more) with and/or logic. Matching returns are approved automatically, and rules can attach restocking, return, or label fees.
Is ReturnBay really free?
Really. Every feature is free during launch, with no card and no caps on returns. Stores that install now become founding stores and get a rate below our standard price when paid plans arrive. You’ll hear from us at least 30 days before then, and Shopify only bills you for a plan you approve.